That's service

Also, that's long-forgotten.

Yesterday, I drove the car to the DCH service centre for regular chassis cleaning and anti-rust inspection. The service isn't free but necessary for every vehicles.

Actually, I missed a document that may be needed for this service and I should pay for the re-issue of the doc. However, the service guy said I don't need to pay for that because the doc is used only when the anti-rust maintanence is taken. One more suprise after I got the car back. They have cleaned my car, which used to be dusty and painted with bird's ... something!

That's what should service be - Giving the best to customer and caring the customer. Customers feel it and you have their loyalty. Other industries in HK, do you copy?

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